A CONTEMPORARY TRADE BUSINESS WITH REMARKABLE CUSTOMER SERVICE.
We’ve noted every frustration experienced by our customers when dealing with traditional plumbers. And for every common problem we provide a simple solution that puts the customer first.
We are accountable and on time.We are reliable and understand you’ve planned your day around us. If we’re late to an appointment and do not communicate with you, we will subtract $50 from your bill.
Exceptional customer service is at our core.Whether it’s over the phone or in person at your property, we care about your experience and aim to impress.
Expert advice with your best interest at heart.Our goal is to build trusted, long-term relationships with our customers. We’re not looking for a quick buck. Our recommendations are genuine, informed by your budget, future plans and specific problem.
Communication is key.Less is not always more. We communicate clearly and we communicate often so you’re informed at every step of the process. As a valued client of Gallant, you’ll receive a clear understanding of what needs to be done so you’ll never be left in the dark.
Transparent and accountable.No nasty surprises. Ever. If the problem is complex, we take the time to explain it. If there is a change to our quote, we explain why. If we make a mistake, we own it.
BUT DON’T BELIEVE EVERYTHING YOU
READ ON THE INTERNET.
BELIEVE WHAT YOU WATCH INSTEAD
Jacki Rokebrand – Owners Corporation Manager, Australian Property Management
“ We find the guys at Gallant Plumbing just get it. They’re amazingly helpful, they’re responsive, and they do a great job. Massive thumbs up. ”
Tim McDonald – Owner, Fonda Mexican Restaurants
“ As an Owners Corporation Manager it is so refreshing to work with a professional plumbing business who go out of their way to provide phenomenal service to our strata clients. Gallant take the strain out of working with plumbing contractors and I couldn't recommend them more highly. ”
“ We use Gallant plumbing as our plumbing contact when we need to refer a plumber. In the process of running an electrical contracting business we have customers that also need plumbing. Gallant plumbing always responds quickly and provides a great service that we feel confident to recommend to our clients. ”
“ The only way I can describe Gallant is the Professional Services firm of the plumbing world. I had Gallant come out to fix an issue at home and even my family commented that the service was professional, plumber on site was prompt and polite and the follow up was exceptional, very unlike our experiences with tradies in the past. I wouldn't recommend anyone else. ”
“ I’ve engaged plumbers in the past and have had mixed results. Certainly nothing to write home about!!! Since discovering Edward and the Gallant Plumbing team, engaging a plumber has never been so smooth and professional. They are also really affordable, which is a nice bonus ”
Jayne C, Home Owner, Richmond
“ We called on Gallant when we had water pouring into our light fittings. They had a plumber out quickly and fixed the problem in one go. The price was reasonable and the service was professional. Won’t go anywhere else for our home, office or investment properties when it comes to plumbing. Thanks Gallant Plumbing. ”