A CONTEMPORARY TRADE BUSINESS WITH REMARKABLE CUSTOMER SERVICE.
We’ve noted every frustration experienced by our customers when dealing with traditional plumbers. And for every common problem we provide a simple solution that puts the customer first.
We are accountable and on time.We are reliable and understand you’ve planned your day around us. If we’re late to an appointment and do not communicate with you, we will subtract $50 from your bill.
Exceptional customer service is at our core.Whether it’s over the phone or in person at your property, we care about your experience and aim to impress.
Expert advice with your best interest at heart.Our goal is to build trusted, long-term relationships with our customers. We’re not looking for a quick buck. Our recommendations are genuine, informed by your budget, future plans and specific problem.
Communication is key.Less is not always more. We communicate clearly and we communicate often so you’re informed at every step of the process. As a valued client of Gallant, you’ll receive a clear understanding of what needs to be done so you’ll never be left in the dark.
Transparent and accountable.No nasty surprises. Ever. If the problem is complex, we take the time to explain it. If there is a change to our quote, we explain why. If we make a mistake, we own it.
BUT DON’T BELIEVE EVERYTHING YOU
READ ON THE INTERNET.
BELIEVE WHAT YOU WATCH INSTEAD
Jacki Rokebrand – Owners Corporation Manager, Australian Property Management
“ I’ve engaged plumbers in the past and have had mixed results. Certainly nothing to write home about!!! Since discovering Edward and the Gallant Plumbing team, engaging a plumber has never been so smooth and professional. They are also really affordable, which is a nice bonus ”
Jayne C, Home Owner, Richmond