Visitors to the Gallant office are likely to hear Edward ranting about providing a wonderful client experience. A trade-entrepreneur, his enthusiasm for awe-inspiring customer service is seriously contagious. In November he is becoming a published author, titled “The Attraction Tradie” – A step-by-step guide to building and managing a phenomenal trade business. At work he’s our ever-cheerful business development manager. At home he is a first-time dad and has had to make room amidst mountains of self-help books for bassinets and baby monitors.